Hi Everyone 🙂
Its not the first time that I have purchased goodies from Flipkart.com and it inspired me to write the review but my customer satisfaction with them :-D. I had heard good review of Flipkart.com earlier but the books and electronics range was not my area of interest for shopping. But as soon as they acquired letsbuy.com, their product portfolio increased and I could see my favorite category i.e. watches and makeup products listed on their site.
Flipkart.com offers wide range of products like books, mobiles, games, kitchen appliances, beauty and health care products and much more. Just a couple of days ago they have introduced footwear and sports & fitness equipments also.
My Experience: Till now I have shopped 4 times with them but only for health care and makeup products. The order placement process is very simple and they update the status from order placement to delivery via e-mail and sms. The products are mostly delivered within 2-3 business days.
The packaging of each item is done in bubble paper and then placed in a carton box which keeps the product safe from damage. I once bought Street Wear Eye Pencil which I found damaged on opening. I was little disappointed and immediately called up their Customer-care. The executive was very polite and ensured that my complaint will be taken up by the concerned department. Within next three days I received the replacement.
My overall shopping experience has been excellent with them. If any item is out of stock just put your e-mail id and click on “Notify Me” given next to the item and they send an e-mail about the product availability. I did the same for Fastrack Analog Beach Watch. As soon as they sent me the e-mail confirming the product availability, I immediately placed the order. Here is the picture of my watch 😀
Available Brands: 4/5 (some high end brand products are still not available)
Customer care: 5/5
Packaging: 4.5/5 (deduction is for boring packaging which can be improved by making it more beautiful)